Contact The Dummy Works
Contact Us
If you have any questions regarding our product or service, please don't hesitate to contact us. We are here to serve you! Before calling or e-mailing, please check our FREQUENTLY ASKED QUESTIONS BELOW.
The Dummy Works
P.O. Box 3287
Sherman, TX 75091-3287
Email: info@dummyworks.com
Please Note: Office hours are Tuesdays and Thursdays 8:00 a.m. till 4:00 p.m. Central Standard Time. This is when you will be able to speak to someone live. Monday, Wednesday, and Friday are our days in the shop.
Thank You!
FREQUENTLY ASKED QUESTIONS:
How long does it take to recieve one of your professional ventriloquist characters?
We are asked this often. The typical time frame is an estimate of 180 days. The reason for this is that each of our figures are CUSTOM built just for you! Our figures are not a mass produced item, each is handbuild right in our shop for you.
Please note all deposites are non-refundable.
How long does it take to hear back from the office?
Many times we are on the road as we are full time performers, so there are times when it will be a while before hearing from the office. As full time performers this helps us to be able to serve you better! As performers, we know what you need!
What should I expect when I place an order online?
When you order on-line (recommended), your order is immediate. We receive your order and begin processing it. You will receive a receipt online and an e-mail when your order ships. Plase note that once an item ships, it is out of our hands and buyer accepts all responsibilty.
When do orders ship?
Orders are usually shipped within 4-6 weeks from the time the order is placed, unless the item is backordered. We will let you know if there is going to be a delay on your order. We strive to send out orders as soon as they are placed. Please note that international orders take 6-12 weeks for delivery.
I called the office and no one answered. Is anyone there?
Yes, we are there. We are either on another line or in the shop building our professional characters. You will hear back from us.
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